requirements manager credit suisse glassdoor

We are committed to building a culture of inclusion with a deep sense of belonging for all of us. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.Ĭredit Suisse is an equal opportunity employer. We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training. Any ITSM and Security certifications is an advantage: ITIL, CISSP, CISA, CSSLP, CISM, CCSP, or similarĭedication to fostering an inclusive culture and value diverse perspectivesįind a new home for your skills, ideas, and ambitions.Experience in building/running onboarding services for users migrating to the new IT solutions.Experience in designing new IT services according to ITIL and/or acting as Service Manager for IT service is an advantage.Practical experience in AGILE (including toolchain: Jira, Odyssey), DevOps models.Consultation skills and the ability to maintain positive working relationships with peers, management, key business partners and clients.Hardworking and forward-thinking personality as well as work under pressure.Experience in taking accountability for the challenges in your product portfolio.Outstanding communication skills and able to build strong positive relationships at each level, including senior management level.Consistent track record of 8+ years overall experience in IT and 2+ years’ experience in an equivalent role (IT Manager, Service Manager, Product Manager etc).Degree in Information Technology, Computer Science or related subject alternatively, an equivalent education in one of these topics.To excel in this role, you should possess: We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. Service Management team counts 6 people and it is still growing. Define and support of build service-related metrics (Holistic Security, IT Data Hygiene across systems etc).Understand and solve service related issues.Ensure efficient day-to-day operation to deliver the service.

Act as integrator / interface across engineering and operations resources based out of global locations.

Report Service performance / major risks and issues to the management.

Understand business demand and expectations from business partners, and appropriately plan for Service development and delivery.

Ensures quality delivery of the services.Liaise with internal partners /consumers of the service regarding performance, effectives, operational issues.Monitor performance and ensure effectiveness of the service.Support design and improvement of Application Protection services (that include integration with other products/process/services, preparing workflows, automations, defining requirements for implementation and operation teams).Successful candidate will oversee service management activities related to Application Protection capability.Īs the Service Manager, you will have following responsibilities: In addition to this, the Service Manager acts as an escalation manager in monitoring the risks associated with regions/units ensures that all audit/control points are effectively managed and addressed expected to be responsible for customer and support vendor relationship management. Service manager role is required to act as a bridge role between Ops & Engineering teams. In 2023 & beyond, 500-1000 applications are scoped to be onboarded year on year. Key and non-Key IT Systems (non-production applications, with automated testing capabilities,150 applications to be on-boarded in year one (2022) of the AP program. Within DPAS, Application Protection focus on establishing the capability to automate the identification of application vulnerabilities during the DevSecOps lifecycle. Currently we are strengthening our team in Pune, India to provide commoditized services to our internal customers globally. This includes public key infrastructure, data leakage prevention, information rights management, application security and application protection capabilities. Data Protection and Application Security (DPAS) is a global organization spread across 7 locations: Zurich, London, Shanghai, Bangalore, Pune and Poland (Wroclaw and Warsaw), Raleigh with 200+ people in total.ĭPAS organization within CTOO Chief Security Office (CSO) is responsible for the design and delivery of the key technical capabilities, products and services related to information security.

Requirements manager credit suisse glassdoor